HomepageAboutCustomer service Customer service Customer service is important to BIG Tweet Print We share a set of customer service principles with the other Lottery distributors about the kind of service you can expect from us. We have also developed a set of customer commitments that outlines how we plan to improve our service over the next few years. We really value your feedback. If you have a comment about the services that BIG provides, we’d love to hear it. Email us at customer.services@biglotteryfund.org.uk Making a complaint Our complaints procedure Customer Feedback How your feedback helps Fraud Fraud prevention at the Big Lottery Fund Bogus Lottery emails What to do if you receive a hoax Lottery email Welsh Language Standards We provide a bilingual service to our customers in Wales Data protection Requests for personal data Freedom of Information Our Freedom of Information policy Terms of use Using the Big Lottery Fund's website Privacy We value your privacy Cookies We use cookies to help customise your experience
We share a set of customer service principles with the other Lottery distributors about the kind of service you can expect from us. We have also developed a set of customer commitments that outlines how we plan to improve our service over the next few years. We really value your feedback. If you have a comment about the services that BIG provides, we’d love to hear it. Email us at customer.services@biglotteryfund.org.uk Making a complaint Our complaints procedure Customer Feedback How your feedback helps Fraud Fraud prevention at the Big Lottery Fund Bogus Lottery emails What to do if you receive a hoax Lottery email Welsh Language Standards We provide a bilingual service to our customers in Wales Data protection Requests for personal data Freedom of Information Our Freedom of Information policy Terms of use Using the Big Lottery Fund's website Privacy We value your privacy Cookies We use cookies to help customise your experience